Frequently Asked Questions

  • Do you offer 10-year warranties?

    Yes, we provide 10-year warranties on all new installations. This includes heat pumps, natural gas systems, ductwork, ductless systems, mini-splits, and commercial HVAC installations.

  • How long have you been in business?

    Flores & Flores LLC was established in 2014. We're a family-owned, husband-and-wife team with over 15 years of hands-on HVAC and refrigeration experience.

  • Do you provide emergency HVAC service?

    Yes, we offer fast emergency repairs for heating, cooling, and refrigeration issues across Columbia County. We're fully equipped for same-day fixes where possible.

  • What refrigeration systems do you install?

    We install and repair walk-ins, reach-ins, and custom cooling setups for commercial and industrial clients. We serve small businesses, shops, and facilities across Columbia County.

  • Can you install ductless systems?

    Yes, we specialize in ductless system installation for homes without existing ductwork. Perfect for additions, older homes, or areas needing targeted comfort solutions.

  • Do you serve St. Helens?

    Yes, we serve St. Helens and surrounding Oregon communities including Rainier, Scappoose, Portland, Columbia City, and Vernonia from our Rainier location.

  • What air quality solutions do you offer?

    We install HEPA filtration, UV lights, humidifiers, and dehumidifiers. These solutions integrate with new or existing HVAC systems to reduce allergens and dust.

  • How often should I schedule maintenance?

    We recommend twice-yearly checkups to ensure efficient system performance. Regular maintenance helps identify issues early and prevents costly breakdowns for all equipment types.

  • Do you work on commercial refrigeration?

    Yes, we provide complete commercial refrigeration installation and repair services. We're trusted by businesses across Columbia County and offer emergency services to prevent downtime.

  • Are you certified for gas systems?

    Yes, we're certified to safely install and service natural gas furnaces and heating systems. We focus on safe installation and efficient operation in Oregon homes.